At SuperheroJackets.com, we take pride in providing high-quality products and exceptional service. Each item is carefully inspected before shipping. However, we understand that issues can arise, and you may need to return or replace a product. Below is a detailed guide to help you understand our policy.
Eligibility for Returns or Replacements
- Since our products are custom-made, returns and replacements are subject to a 20% restocking fee, along with any applicable shipping costs.
- Requests for a return or replacement must be submitted within 15 days of delivery.
- Customers are responsible for covering all shipping and handling fees associated with returns or replacements.
- The item must be returned in its original condition, complete with packaging and attached tags. It should appear unused and as new.
- Only items with verified manufacturing defects qualify for return or replacement.
- If an error is made on our part, we will also reimburse the shipping and delivery fees.
- You must provide photos of the defect before we can approve a return or replacement.
Non-Returnable and Non-Replaceable Items
The following items do not qualify for return or replacement:
- Products purchased during sales or at discounted prices, unless defective.
- Items that are custom-made or tailored to specific measurements.
- Products that have been worn, altered, or damaged after delivery.
- Orders with three or more items are ineligible for returns to discourage bulk ordering for trial purposes.
Steps to Request a Return or Replacement
If you believe your item qualifies for a return or replacement, follow these steps:
- Request Approval:
- Contact us at support@superherojackets.com with your name, order number, and the email address used for the purchase.
- Attach clear photos of the product and any defects to your request.
- Await Confirmation:
- Our team will review your request and respond within 48 business hours with instructions on how to proceed.
- Ship the Product:
- Once approved, you’ll receive the return address.
- We strongly recommend using a tracked shipping method for your protection and to ensure safe delivery.
Refund Process
- Once your return is received and inspected, refunds will be processed within 7–10 business days.
- Refunds will be credited to your original payment method (e.g., PayPal or Stripe).
- Please note that shipping fees are non-refundable, except in cases of mistakes on our part.
For additional questions or assistance, feel free to reach out to our customer support team at support@superherojackets.com.
Thank you for choosing SuperheroJackets.com! We are here to ensure your shopping experience is seamless and satisfying.